Privacy Policy

The data controller for the processing of personal data is:

Parix Solutions di Luca Parisi Via Unione 11A 38068 Rovereto (TN), Italy VAT no.: 02838190227 Email: privacy@parixsolutions.com

While browsing the website and using the services offered, the following categories of personal data may be collected and processed:

• first and last name;
• phone number;
• email address;
• company name, if provided;
• data voluntarily entered in the contact forms;
• data provided when requesting a demo call;
• data required to book appointments;
• technical browsing data, such as IP address, browser, device, operating system and access logs;
• technical cookies and data necessary for the proper functioning of the website.

The data controller does not intentionally request or process special categories of personal data under Article 9 of the GDPR, such as health data, religious beliefs, political opinions, biometric data or other special categories of data.

Personal data are processed for the following purposes:

• to respond to requests submitted through the website;
• to allow the user to receive a demo call made by the AI phone assistant;
• to allow the booking of consultations or appointments;
• to provide information about the requested services;
• to ensure the proper functioning and security of the website;
• to prevent fraudulent or abusive use of the services;
• to comply with the obligations laid down by applicable law.

The phone number entered for the demo is used solely to make the call requested by the user.

The website allows the user to request a demo call made through a phone assistant based on Artificial Intelligence.

To provide the service, only the data necessary to carry out the request are processed, for example name and phone number, together with the information voluntarily provided during the conversation.

Where necessary for service improvement, technical support, security or quality control purposes, the conversation may be recorded in compliance with applicable law.

While using the service, users are asked not to share data belonging to the special categories referred to in Article 9 of the GDPR, as such data are not necessary to provide the service.

The processing of personal data is based on:

• the performance of pre-contractual measures requested by the data subject, pursuant to Article 6(1)(b) of the GDPR;
• compliance with legal obligations;
• the legitimate interest of the data controller in ensuring security, preventing abuse and the proper functioning of the services, pursuant to Article 6(1)(f) of the GDPR;
• the consent of the data subject, where required by law.

Data are processed using electronic and IT tools, adopting appropriate technical and organisational measures to ensure their security, confidentiality, integrity and availability, preventing unauthorised access, loss, alteration or disclosure of the data.

To provide the services, the data controller may rely on external providers that act, where applicable, as data processors pursuant to Article 28 of the GDPR.

These may include providers of:

• website hosting;
• cloud services;
• Artificial Intelligence platforms;
• VoIP telephony services;
• online booking systems;
• SMS sending services;
• email;
• software maintenance and development;
• technical and IT security services.

Personal data are disclosed only to the extent necessary to provide the requested service and are not sold or transferred to third parties for commercial purposes.

Some technology providers used by the data controller may process personal data on servers located outside the European Economic Area.

In such cases, the transfer of data takes place in compliance with Articles 44 et seq. of the GDPR, adopting the safeguards provided for by applicable law, such as Adequacy Decisions of the European Commission, Standard Contractual Clauses or other measures suitable to ensure an adequate level of protection of personal data.

Personal data are kept for the time strictly necessary to achieve the purposes set out in this policy.

Afterwards, they may be kept solely:

• to comply with legal obligations;
• for administrative and tax requirements;
• to protect the rights of the data controller;
• to handle any disputes.

Data collected solely for the demo call are kept only for the time necessary to provide the requested service.

The personal data provided will not be used for marketing, newsletter or promotional communication purposes without the prior consent of the data subject.

The website allows consultations to be booked through an online booking system.

The data provided are used solely to organise the requested appointment and manage the related communications.

If the user contacts the data controller by email, the data provided will be processed solely to respond to the request received.

The website uses technical cookies necessary for its operation.

Any use of statistical, profiling or third-party cookies takes place solely in compliance with applicable law and with the preferences expressed by the user through the dedicated banner.

For more information, please refer to the Cookie Policy, when available on the website.

The data subject may exercise at any time the rights provided for by Articles 15-22 of the GDPR, including:

• the right of access to the data;
• the right to rectification;
• the right to erasure;
• the right to restriction of processing;
• the right to object;
• the right to data portability;
• the right to withdraw consent, where given.

Requests relating to the exercise of these rights can be sent to:

privacy@parixsolutions.com

If the data subject believes that the processing of their personal data infringes applicable law, they have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali), pursuant to Article 77 of the GDPR.

This policy may be updated over time to reflect regulatory, technological or organisational changes.

The latest version will always be available on this page.